Includes bibliographical references (pages 149-151) and index.

"How can you become an effective advocate for intellectual freedom and patron privacy while maintaining a positive relationship with diverse elements of your community? Drawing on his experience as library director, this author advocated assuming a proactive role in every library function, from collection building to community outreach. This approach helps you understand the people who challenge library materials - as individuals and as members of various groups - turning enemies into allies and building an intellectual, freedom-friendly community. You'll learn what materials get challenged and why and how you can effectively respond to challenges while meeting diverse community needs. Here are stories from the front-lines, practical guidelines on policies and procedures, as well as common-sense tips on how to maintain your cool while dealing with specific groups or individuals - all presented with common sense and humor. If you have been struggling with challenges and wonder how you can uphold your ideals while dealing with harsh realities, this is the book you have been waiting for."--Jacket.

Professional,Follett Library Resources.